Responsible Gaming at tk99com

1 Our Commitment to Responsible Gaming

tk99com was built on the principle that online gambling should be a safe, transparent, and enjoyable pastime for adult players in Bangladesh. We recognise that gambling, like all forms of entertainment that carry financial risk, can become harmful when it shifts from a recreational activity to a compulsive behaviour. Our platform is committed to doing everything within our power to prevent that shift and to support players who may already be affected.

Responsible gaming at tk99com is not a compliance checkbox — it is embedded in how we design our platform, train our support staff, and communicate with our players. Our internal responsible gaming policy governs every aspect of how we interact with you, from the moment you register your account to the way we handle a self-exclusion request. Every member of our customer support team receives ongoing training in identifying signs of problem gambling and in responding with empathy and practical assistance.

We also work to ensure that our promotional offers are designed responsibly. No bonus or promotion on tk99com targets players who have set limits or requested a time-out. Players under self-exclusion receive no marketing communications whatsoever. We believe that sustainable, long-term player relationships are built on trust — and trust begins with putting your wellbeing ahead of short-term revenue.

2 18+ Age Restriction Policy

tk99com operates strictly as an adults-only platform. Access to all gambling products — including casino games, slots, live dealer tables, cricket betting, and all other wagering features — is permitted only to individuals who are 18 years of age or older. This requirement is non-negotiable and is enforced through a rigorous identity verification process at the point of registration and again when processing your first withdrawal.

During our Know Your Customer (KYC) verification, we require a government-issued identity document — such as your National Identity Card or passport — that confirms your full legal name and date of birth. Any account found to be held by a person under the age of 18 will be closed immediately, all pending withdrawals will be suspended pending investigation, and any winnings generated will be forfeited in accordance with our Terms & Conditions.

We carry the 18+ only notice prominently throughout our platform — in the site footer on every page, on the registration screen, on the deposit flow, and within all promotional communications — to reinforce that gambling is an adult activity and to serve as a constant reminder of this requirement.

3 Player Protection Tools

tk99com provides a comprehensive suite of player protection tools that you can activate at any time from within your account settings. These tools are designed to give you meaningful control over your gambling behaviour before it becomes problematic, or at any point during your journey as a player.

All of these tools are accessible under the Responsible Gaming section within your account dashboard. Changes to limits take effect according to the timelines described above, and you will receive an email confirmation each time a limit is updated. If you have trouble locating these settings, our support team can guide you directly to them.

4 Self-Exclusion Programme

Self-exclusion is the most powerful tool available to players who feel they need a significant break from gambling. When you self-exclude from tk99com, your account is locked for the duration you choose, and every reasonable barrier to re-engagement is put in place. This is a serious commitment, and we treat it as such.

Self-exclusion periods available on tk99com are: 6 months, 1 year, 3 years, and permanently. Once activated, a self-exclusion cannot be reversed before the selected period expires. We believe this firm boundary is essential — it is what makes self-exclusion genuinely protective rather than merely symbolic.

What happens when you self-exclude:

• Your account is locked immediately — you cannot log in, deposit, place bets, or access gambling games.
• Any existing balance is made available for withdrawal for a period of 30 days; after that period unclaimed balances are held securely pending expiry of the exclusion.
• All marketing and promotional emails, SMS messages, and push notifications are stopped immediately and permanently for the duration of the exclusion.
• Your account cannot be reopened by any means — including contacting customer support — until the exclusion period has fully elapsed.
• Upon expiry of a fixed-term exclusion, you will be required to formally request reactivation and to pass a responsible gaming assessment before your account is reopened.

How to request self-exclusion:

You can initiate self-exclusion in three ways: (1) through the Responsible Gaming section in your account dashboard, (2) by contacting our live chat support and requesting exclusion from the agent, or (3) by emailing support@tk99com with the subject line "Self-Exclusion Request" and your desired period. All requests are processed within one hour of receipt, 24 hours a day, 7 days a week.

5 Recognising Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise, particularly in its early stages. The following self-assessment questions are commonly used to help individuals reflect honestly on their relationship with gambling. If you answer "yes" to several of the questions below, it may be time to speak with a support professional or to use one of the player protection tools described on this page.

Answering "yes" to three or more of the above questions is a recognised indicator that gambling may be moving beyond recreational activity. This does not mean you are beyond help — it means the opposite. Early intervention is highly effective, and the resources listed in the next section can make a real difference.

6 Getting Support and Help

If you believe that gambling is negatively affecting your life or the life of someone close to you, please do not hesitate to reach out. Help is available, and taking the first step to seek it is the most important action you can take. Below are the ways you can get support through tk99com and through external professional resources.

Contact tk99com Support Directly

Our trained responsible gaming advisers are available 24 hours a day, 7 days a week. You can reach them via:

• Live Chat: The fastest way to speak with an adviser. Available directly within the platform after login.
• Email: Send your request to support@tk99com with the subject line "Responsible Gaming Request". We respond within 24 hours.

When you contact us about responsible gaming, you will be connected with a dedicated adviser — not a general customer service agent. Our responsible gaming team can help you activate any of the tools described on this page, explain your options, and if appropriate, refer you to professional counselling services available in Bangladesh.

Talking to Someone You Trust

Sharing your concerns with a trusted friend, family member, or colleague can be a powerful first step. Many people who experience problem gambling find that speaking openly about it — even just once — significantly reduces the sense of isolation that can make the problem feel worse. You do not have to deal with this alone.

7 Safer Gambling Tips

The large majority of tk99com players enjoy gambling as a recreational activity without experiencing harm. The following guidelines are widely recommended by responsible gaming experts and can help you keep gambling enjoyable and within healthy boundaries.

• Set a budget before you start. Decide in advance the maximum amount you are prepared to spend during a session and treat it as the cost of entertainment — money you are comfortable losing.
• Never chase losses. Trying to recover money you have lost by placing larger or faster bets is one of the most common pathways to problem gambling. Accept losses as part of the game and stop when you reach your limit.
• Gamble with money you can afford to lose. Never use money that is designated for essential expenses such as rent, food, utilities, or loan repayments. Only gamble with discretionary income.
• Keep track of time. It is easy to lose track of how long you have been playing, especially in immersive casino or live dealer environments. Use the session time limit feature or set an external alarm.
• Balance gambling with other activities. Gambling should be one of many leisure activities in your life, not the primary or only one. Maintaining diverse hobbies and social connections is a protective factor.
• Avoid gambling when emotionally distressed. Playing to cope with stress, grief, anxiety, loneliness, or anger significantly increases the risk of losing control. Take a break and return when you are in a calmer state.
• Take regular breaks. Step away from the screen at least every 60 minutes. Use the time to have a drink of water, stretch, and briefly assess how you are feeling and how much you have spent.
• Never gamble while under the influence. Alcohol or other substances impair your judgement, lower your inhibitions, and can lead to decisions you would not otherwise make. Always play with a clear head.

8 Parental Controls

tk99com is strictly an 18+ platform and we take every reasonable step to prevent access by minors. However, we also recognise that parents and guardians play a critical role in ensuring that children and teenagers do not access gambling websites on shared household devices or personal mobile phones.

We strongly recommend that parents and guardians take the following practical steps to protect minors from accessing gambling content:

• Install parental control software on all devices used by children. Software solutions are available for Android, iOS, Windows, and Mac that can block access to gambling category websites by domain or content classification.
• Use browser-level content filters built into popular browsers such as Chrome Family Safety, Firefox's parental settings, or third-party DNS-based filtering services that block adult content at the network level.
• Keep your tk99com account credentials private. Do not store your login username or password in shared browsers or password managers accessible to other household members.
• Log out of your account whenever you finish a session on a shared device, and ensure that auto-fill forms are disabled for your account login page.
• Talk to your children about gambling risks in an age-appropriate way. Research consistently shows that open family conversations about gambling — including the financial risks and the potential for addiction — are one of the most effective protective measures available.

If you discover that a minor has accessed your tk99com account or any other gambling platform, please contact our support team immediately. We will assist you in securing your account, reviewing any transactions that occurred, and — where applicable — reversing activity that can be clearly attributed to underage access.